Job Title : Technical Field Support Representative
Division : Stryker Canada
Location (Country - State) : Canada - British Columbia
City or Sales Region : Vancouver
Business Function : Field Operations
Education and/or Special Training
• University Degree Required
Job Description
This position is responsible for providing technical support for clients, troubleshooting with clients and onsite repairs.
Responsibilities:
• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
.• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
• Provide post sale in servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
• Maintain an accurate inventory of Stryker equipment.
• Respond to a page or voice mail in a quick and timely manner, and provide service contracts and parts as necessary.
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers.
Qualifications/Work Experience
• Related experience in field• Highly organized and able to prioritize tasks
• Strong interpersonal and communication skills
• Team work oriented Able to read and understand technical manuals extensively.
• Must have an outstanding driving record.
• Must be self-motivated, self reliant and able to work with little supervision.
• Able to read and understand technical manuals extensively.
Percent Travel Required : 100
Requisition ID : 9390BR
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